Q: What is the customer care Email ID for Jio Payments Bank?

You can contact us at we.care@jiobank.in .

Question 1

Who is eligible to hold a Jio Payments Bank account?

Accepted Answer

Any Indian resident above 18 years of age can open a Jio Payments Bank account.

Question 2

What is the customer care Email ID for Jio Payments Bank?

Accepted Answer

You can contact us at we.care@jiobank.in.

Question 3

What is the minimum balance I need to keep in my Jio Payments Bank account?

Accepted Answer

There is no minimum balance requirement for the Jio Payments Bank account.

Question 4

Are there any charges/fees for using my Jio Payments Bank account?

Accepted Answer

There are no charges or fees for your Jio Payments Bank account.

Question 5

Are there any penalties if the account is inactive?

Accepted Answer

No, there are no penalties if the account is inactive.

Question 6

What are the ID proofs required for opening a Jio Payments Bank account?

Accepted Answer

You just require an Aadhaar Card and PAN Card to open a Jio Payments Bank account.

Question 7

Can I make a payment using a Jio UPI ID without being a Jio Payments Bank customer?

Accepted Answer

Yes, you can make payments using UPI (Linked bank account) without being a Jio Payments Bank Account user.

Question 8

What will be the validity of my Jio UPI ID?

Accepted Answer

Once created, your Jio Financial Service account will not have any expiry date.

Question 9

If I close my Jio Payments Bank account, will I still be able to continue with my Jio UPI ID?

Accepted Answer

Yes, even if you close your Jio Payments Bank account, you can continue using Jio UPI ID.

Question 10

Can I link Bank accounts linked to different numbers to the Jio UPI ID?

Accepted Answer

The bank accounts which are linked to the numbers from which you have logged in will be available for linking.

Question 11

Can I block my UPI services through my Jio Payments Bank account without choosing to close Jio Financial Service?

Accepted Answer

Yes, if you have a Jio Payments Bank account you can block the UPI services for your bank account by calling the Customer Service helpline (1800-891-9999).

Question 12

How long will it take for the bill payment confirmation from the biller?

Accepted Answer

Following billers update the payment status at their end within a few hours from the transaction success confirmation at JioMoney.

Airtel Postpaid
Ajmer Vidyut Vitran Nigam Limited
Jaipur Vidyut Vitran Nigam Limited
Jodhpur Vidyut Vitran Nigam Limited
Vodafone Postpaid
Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited - Bhopal
Madhya Pradesh Paschim Kshetra Vidyut Vitaran
Tripura State Electricity Corporation Ltd.
India Power Corporation Limited
Madhya Pradesh Paschim Kshetra Vidyut Vitaran
PNB Metlife

Question 13

On the payment summary screen, I do see the operator/biller reference number. What is this number all about?

Accepted Answer

The operator/biller reference number is the transaction reference number which your biller has created in its system against your payment. You can use this operator/biller reference number while interacting with your biller for any issue.

Question 14

My bill payment status was pending. What does this mean?

Accepted Answer

Pending status means your transaction is still in process and we are yet to receive the final status. But do not worry, we keep track of the request and will immediately notify you of the status as and when we get the final status. As soon as the status is changed, will send you a notification (SMS/Email) about the status update.

Question 15

My bill payment status shows pending. Can I cancel the transaction?

Accepted Answer

A pending status means we are yet to receive the final status. Since your bill payment request is already in process, it cannot be cancelled. If we get a failure confirmation from your operator, we will immediately process the refund. You will get an immediate refund if you have paid through Jio Payments Bank account. In the case of Jio UPI/CC/DC/Net banking, a refund will be reflected in the source account within 3-5 working days.

Question 16

My bill payment status was pending, and I had already waited for 30 minutes. What should I do?

Accepted Answer

It is very unlikely that you will not receive an update from Jio Payments 
Bank about the pending bill payment for 30 minutes. Nonetheless, please reach out to Jio Payments bank customer care at 18008919999 or care@jiopaymentsbank.com

Question 17

What is Jio Payments Bank PPI?

Accepted Answer

Jio Payments Bank Prepaid Instruments is a safe and secure way to make digital payments across physical and online channels. You can make instant bill payments, do mobile/DTH recharges, pay at thousands of online & physical stores, and much more.

Question 18

What are the benefits of using Jio Payments Bank PPI?

Accepted Answer

By registering for Jio Payments Bank PPI, you would gain access to a variety of services, which include:

Secure cash-free transactions anytime from anywhere
Securely store all your credit/debit cards for convenient and faster payments
Make in-store and online payments across a variety of merchants
Pay bills and recharge mobile/DTH using a single app
Get great offers, deals and coupons from top brands and also from your neighbourhood stores

Question 19

Who is eligible to hold a Jio Payments Bank PPI account?

Accepted Answer

Any Indian citizen who is age 18 years and above and is a resident of India can open Jio Payments Bank PPI.

Question 20

Is my money safe if I lose my phone?

Accepted Answer

Even if you lose your phone, your money is 100% safe. Nobody can access your Jio Payments Bank PPI account, since only you can do so through your password and 4-digit mPIN. Jio Payments Bank PPI locks your account for your own safety after 3 consecutive incorrect mPIN attempts. If you suspect unauthorised activity in your account, you can also suspend your Jio Payments Bank PPI account and block payments by calling our customer service at 18008919999(toll-free) or care@jiopaymentsbank.com

Question 21

Who can sign up for Jio Payments Bank PPI?

Accepted Answer

Any customer with a valid mobile number, registered with any telecom operator can sign up with Jio Payments Bank PPI

Jio Payment Bank: Redefining Online Banking Experience